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Frequently Asked Questions

Here’s some answers to many of the most commonly asked questions, including important information on Financing, Delivery and the services we offer. If you have any other questions, please feel free to call us at 250-654-0021

 

General Questions

Extended medical plans such as Blue Cross, Sun Life, Maritime Life, and Manulife may cover up to 80% and in some cases 100% of the cost of your scooter. Standard provincial health plans do not cover any costs. Contact Sidney Scooters at (250) 654-0021 to talk through your coverage options before you buy.

Sidney Scooters offers several payment plans for customers without extended medical coverage. In most cases the team can find an affordable path forward for customers without extended medical coverage. Getting you mobile is the priority. Call (250) 654-0021 to talk through what works for your situation.

Sidney Scooters stocks and sells scooters from several quality manufacturers at their Sidney, BC location. The team strongly recommends speaking with a qualified Mobility Product Specialist before purchasing, since the right scooter depends on your specific needs. Call (250) 654-0021 or visit the store so they can work through your options with you.

Yes, Sidney Scooters carries both new and used mobility scooters at their Sidney location. Used equipment gives buyers access to quality mobility solutions at a lower price point. That makes a real difference for anyone on a fixed income or with a tight budget. Call (250) 654-0021 or visit the store to find out what’s currently available.

Yes, Sidney Scooters serves customers across Vancouver Island and ships online purchases across Canada. Whether you’re in Greater Victoria or further afield, the team recommends a conversation before you buy to make sure you end up with the right equipment for your needs. Reach out at (250) 654-0021 or contact them through the website to get started.

Payment & Ownership Questions

NEVER. We are proud to offer UPFRONT PRICING. Many dealers advertise prices that do not include batteries, chargers, and safety flags, so they will give the impression of having a lower price. The price we quote includes everything, including ongoing support. Plus there’s no tax!

Warranty and service work on scooters purchased from Sidney Scooters is handled from their Sidney location. The warranty is covered directly by the manufacturer through their network of authorized service centres nationwide. That means you can be looked after no matter where you are in Canada. Call (250) 654-0021 to arrange any service or maintenance you need.

Sidney Scooters does not accept returns, but they do have an Exchange Policy to make sure you end up with the right scooter. If the first one turns out not to be the best fit, the exchange process gives you the chance to find the one that works for you. Call (250) 654-0021 to discuss your situation with the team.

The price Sidney Scooters quotes includes the battery, charger, safety flag, and ongoing support. There is no tax on mobility equipment purchased through Sidney Scooters. What you’re quoted is what you pay, with nothing left out.

Sidney Scooters has been serving customers in Sidney and the Greater Victoria area for over 20 years. That kind of local history means the team brings genuine experience to every conversation about mobility equipment in Sidney and across Vancouver Island. Call (250) 654-0021 to speak with a team that knows this community and the products it stands behind.

Unlock your independence

Regain your freedom with the right mobility solution. Whether you need a scooter, crutches, or a knee walker, we’re here to help you move with confidence and ease. Find the perfect fit for your lifestyle today!

NEW!

Pilot Folding Mobility Scooter

Ultra-lightweight folding mobility scooter built for easy transport. Weighs just 44 lbs, folds down in seconds, and delivers up to 15 km of range per charge.